Welcome to Westbay Mall! To ensure a pleasant experience for all our visitors and tenants, we’ve established the following guidelines. By accessing or using our facilities, you agree to adhere to these terms.

1. Mall Operating Hours

• Westbay Mall is open daily from 8:00 AM to 10:00 PM.
• Individual store hours may vary; please check with specific outlets for their schedules.

2. Parking

• We offer over 120 spacious parking spots, including secure basement parking.
• Parking is managed internally by Westbay Mall.
• Vehicles are parked at the owner’s risk; we are not liable for any loss or damage.

3. Security and Conduct

• Our premises are monitored 24/7 with CCTV and security personnel.
• Smoking is prohibited except in designated areas.
• Alcohol consumption is restricted to authorized zones; proof of age may be required.
• Pets are welcome but must be leashed; owners are responsible for cleaning up after them.
• Hawking, soliciting, or unauthorized business activities are not allowed.

4. Facility Usage

• Common areas should be used respectfully; avoid obstructing pathways or causing disturbances.
• Unauthorized events, demonstrations, or gatherings are prohibited without prior approval.

5. Tenant Responsibilities

• Tenants must comply with their lease agreements and maintain their premises in good condition.
• Any modifications to leased spaces require prior written consent from mall management.

6. Limitation of Liability

• Westbay Mall is not responsible for personal injuries, property damage, or losses incurred on our premises, except as required by law.

7. Amendments

• We may update these terms periodically.
• Changes will be posted on our official website and at main entrances.

8. Contact Information

• For questions or concerns, visit our management office or contact us at:
  • Phone:+254103733495 / +254792034418
  • Email: info@westbaymall.co.ke

Thank you for choosing Westbay Mall. We strive to provide a safe and enjoyable environment for everyone.